Terms of service

1. General

 

These Terms of Service apply to purchases made through the Elarmont online store. By placing an order, the customer agrees to these terms.

Elarmont sells men's and women's clothing to customers in the United Kingdom.

This Privacy Policy is an informational first draft. Depending on where a customer lives, additional privacy rights may apply

 

 

2. Company Information

 

Company Name: Elarmont
Email: support@elarmont.com
Phone Number: +44 7882509976
Address: Kapelstraat 36, 4735 AX Zegge, Netherlands
Company Registration Number: 97206644, sole proprietorship

Customer Support Times:
Monday to Friday: 09:00–17:00 UK time
Saturday to Sunday: 10:00–16:00
Average response time: within 24 hours on business days

 

 

3. Products and Prices

 

We do our best to ensure that product information, images, sizes, colours, and prices are presented as clearly and accurately as possible.

Minor differences in colour or appearance may occur, for example due to a customer's screen settings.

All prices and any additional costs will be clearly displayed during the checkout process.

 

 

4. Orders

 

When a customer places an order, the customer will receive an order confirmation.

An order will be processed after it has been successfully placed and the required payment has been received.

If a product unexpectedly becomes unavailable, we will contact the customer and may cancel the order and, where applicable, refund the amount paid.

 

 

5. Payment

 

Payment is made using the payment methods available during checkout.

Customers are responsible for providing accurate payment and contact information.

 

 

6. Shipping

 

Orders are generally processed within 1–3 days.

The estimated delivery time is approximately 10 days. Delivery times are estimates and may take longer due to circumstances outside our reasonable control.

Orders placed before 23:00 UK time will be handled according to our normal processing procedure.

Shipping is currently free.

Packages may include tracking and are generally shipped using Royal Mail.

 

 

7. Returns

 

Customers may request a return within 14 days, subject to the conditions of our Refund and Returns Policy.

Return shipping costs are the responsibility of the customer unless applicable law provides otherwise.

 

 

8. Refunds

 

Once a return has been approved and processed, the refund will generally be processed within 3–5 business days.

The actual time for the funds to appear may also depend on the payment method or financial institution used by the customer.

 

 

9. Availability and Errors

 

Although we try to keep our website and product information accurate and up to date, occasional errors may occur regarding prices, stock, product information, or images.

If such an error affects an order, we will inform the customer and provide an appropriate solution.

 

 

10. Liability

 

We aim to provide our online store and services with reasonable care and reliability.

To the extent permitted by applicable law, we are not responsible for delays or events that are reasonably outside our control.

Nothing in these terms is intended to exclude or limit the customer's legal consumer rights.

 

 

11. Events Outside Our Control

 

We cannot be held responsible for delays or failure to perform an obligation when this is caused by circumstances outside our reasonable control.

Examples may include carrier issues, service interruptions, natural disasters, government measures, or other unforeseen events.

 

 

12. Changes

 

We may update these terms from time to time when necessary for our business operations or services.

For an existing order, the terms applicable at the time the order was placed will continue to apply, to the extent permitted by applicable law.

 

13. Contact

 

For questions about an order, return, or these Terms of Service, customers can contact us at support@elarmont.com.

Company Information
Company Name: Elarmont
Email: support@elarmont.com
Phone Number: +44 7882509976
Address: Kapelstraat 36, 4735 AX Zegge, Netherlands
Company Registration Number: 97206644, sole proprietorship

Customer Support Times:
Monday to Friday: 09:00–17:00 UK time
Saturday to Sunday: 10:00–16:00
Average response time: within 24 hours on business days