FAQ
Orders
How can I place an order?
Browse our collection, choose the item you would like to purchase, select the available options, and add it to your cart. Once you are ready, proceed to checkout and follow the instructions to complete your order.
Will I receive an order confirmation?
Yes. After successfully placing your order, you will receive an order confirmation with your order details.
Can I change or cancel my order?
If you need to make a change to your order, please contact us as soon as possible at support@elarmont.com.
We cannot guarantee that changes or cancellations can be made once your order has entered processing or has been shipped.
Shipping
Do you offer free shipping?
Yes. Shipping to the United Kingdom is currently free.
How long does processing take?
Orders are generally processed within 1–3 days.
How long does delivery take?
The estimated delivery time is approximately 10 days.
Please note that delivery times are estimates and may vary due to circumstances outside our reasonable control.
What is the order cut-off time?
Orders placed before 23:00 UK time are handled according to our normal processing procedure.
Do you provide tracking?
Yes. Package tracking is available.
When tracking information is available, it will be provided to the customer.
Which delivery company do you use?
Returns & Refunds
Can I return my order?
Yes. We offer a 14-day return period.
Please contact us at support@elarmont.com before sending an item back.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer, unless otherwise stated or applicable law requires us to cover these costs.
How long does a refund take?
Once your return has been received and approved, the refund is generally processed within 3–5 business days.
Depending on your payment method or financial institution, it may take additional time for the funds to appear in your account.
What if I receive a damaged or incorrect item?
Please contact us as soon as possible at support@elarmont.com.
Include your order number and, where possible, photographs showing the issue. We will review the situation and work towards an appropriate solution.
Products
What type of clothing does Elarmont offer?
Elarmont offers men's and women's clothing with a focus on elegant, modern, timeless, and chic styles.
Our aesthetic is inspired by a refined old-money look, while keeping our products accessible and focused on a good balance between style, quality, and price.
How can I choose the right size?
Please check the size information provided on the relevant product page before placing your order.
If you are unsure about a size, you can contact our customer support team at support@elarmont.com.
Customer Support
How can I contact Elarmont?
You can contact us by email at support@elarmont.com or by phone at +44 7882509976.
When is customer support available?
Our customer support hours are:
Monday to Friday: 09:00–17:00 UK time
Saturday to Sunday: 10:00–16:00
Our average response time is within 24 hours on business days.
Still Have a Question?
If you cannot find the answer you are looking for, please contact us.
Email: support@elarmont.com
Phone: +44 7882509976
We are happy to help.
