Privacy policy

1. About This Privacy Policy

 

Elarmont respects the privacy of customers and visitors to our online store.

This Privacy Policy explains in clear language what types of personal information may be processed, why it is processed, and how we handle it.

These terms are provided as an informational first draft. Customers may also have rights under applicable law that cannot be excluded or limited.

 

2. What Information May We Process?

 

When you use our online store or place an order, we may process information such as:

• name;
• delivery and billing address;
• email address;
• telephone number;
• order information;
• information relating to returns and customer service;
• payment-related information needed to process a payment or order.

We aim to use only the information reasonably necessary for the relevant service.

 

3. Orders and Accounts

 

We use customer and order information to:

• process orders;
• deliver products;
• send order confirmations and shipping information;
• handle returns and refunds;
• respond to customer enquiries;
• provide customer service.
  

4. Payments

 

Payments are processed through the payment options available during checkout.

We do not intend to store full payment card details when these are processed directly by the relevant payment service.

The exact payment information processed may depend on the payment method selected.

 

5. Shipping and Fulfilment

 

To deliver an order, necessary information may be shared with service providers involved in order processing and delivery.

This may include information required to deliver a package to the customer.

 

6. Customer Service

 

When you contact us, we may use the information in your message and relevant order information to answer your question or resolve your issue.

We may retain communications for as long as reasonably necessary for customer service, administration, dispute resolution, or other permitted business purposes.

 

7. Cookies and Similar Technologies

 

Our online store may use cookies and similar technologies.

These technologies may be used to:

• make the online store function properly;
• remember preferences;
• measure the use of the online store;
• improve the user experience;
• measure advertising and advertising performance.

The exact cookies used may depend on the settings and services available at the time.

8. Advertising and Measurement

 

We may use an online advertising and measurement provider to understand, for example, the reach and performance of advertisements.

Depending on the technology used and the choices made by a visitor, certain information and online identifiers may be processed.

We have not included a specific provider name in this first draft because no specific provider has been confirmed.

 

 

9. Service Providers

 

We may share personal information with service providers when this is necessary for our online store and services to operate.

This may include:

• the hosted e-commerce platform;
• payment processing;
• shipping and fulfilment;
• customer service;
• hosting and technical services;
• advertising and measurement.

We aim to provide service providers with access only to the information they need to perform their services.

 

10. Data Retention

 

We do not retain personal information for longer than reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted.

Order and business information may, for example, be retained for longer when necessary for administration, disputes, security, or legal obligations.

11. Security

 

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, or unauthorised alteration.

However, no method of storage or transmission over the internet can guarantee complete security.

 

12. International Data Transfers

 

Because we use external service providers and online technologies, personal information may be processed in countries outside the country where the customer lives.

When personal information is transferred internationally, we aim to use appropriate safeguards required or permitted under applicable privacy laws.

13. Privacy Requests

 

Depending on where the customer lives, they may have rights regarding their personal information.

These may include:

• access;
• correction;
• deletion;
• restriction of processing;
• objection to certain processing;
• data portability;
• withdrawing consent where processing is based on consent.

Privacy requests can be submitted by contacting support@elarmont.com.

We may request additional information to verify the identity of the person making a request before taking action.

 

14. Children

 

Our online store is not specifically directed at children.

We do not knowingly seek to collect personal information from children where there is no appropriate basis for doing so.

If a parent or guardian believes that a child has provided personal information through our online store, they can contact us.

 

15. Regional Privacy Rights

 

Customers may have additional rights under local privacy laws depending on where they live.

This Privacy Policy is not intended to limit any such non-waivable rights.

16. Privacy Contact

 

For questions or requests relating to privacy, customers can contact:

support@elarmont.com

Company Information
Company Name: Elarmont
Email: support@elarmont.com
Phone Number: +44 7882509976
Address: Kapelstraat 36, 4735 AX Zegge, Netherlands
Company Registration Number: 97206644, sole proprietorship

 

Customer Support Times:
Monday to Friday: 09:00–17:00 UK time
Saturday to Sunday: 10:00–16:00

Average response time: within 24 hours on business days