Refund policy

1. Return Period

 

We offer a 14-day return period.

If you would like to return an item, please contact us at support@elarmont.com within this period.

The item should, where applicable, be returned in suitable condition. Any specific conditions for certain products will be communicated to the customer during the return process.

Customers may also have additional legal rights that are not limited by this policy.

 

2. Return Costs

 

Return shipping costs are the responsibility of the customer, unless otherwise stated or applicable law requires us to cover these costs.

We recommend using a shipping method with tracking when sending a return.

 

3. Requesting a Return

Please contact us before sending an item back.

Please include, for example:

• your order number;
• which item you wish to return;
• the reason for the return, where relevant.

We will then provide the necessary return information.

 

4. Return Inspection

 

Once we receive the returned item, we will inspect the return in accordance with our return policy.

If the return is accepted, the refund will be processed.

 

 

5. Refunds

 

An approved refund will generally be processed within 3–5 business days.

After that, it may take additional time for the amount to appear in the customer's account, depending on the payment method and financial institution.

6. Damaged or Incorrect Items

 

If you receive an incorrect, damaged, or defective item, please contact us as soon as possible at support@elarmont.com.

Please describe the issue and, where possible, provide photographs. We will review the situation and look for an appropriate solution.

 

7. Legal Consumer Rights

 

This policy is not intended to exclude or limit legal consumer rights.

If applicable local law provides the customer with additional rights regarding returns, defective products, or refunds, those rights will continue to apply.

 

 

8. Company Information

Company Name: Elarmont
Email: support@elarmont.com
Phone Number: +44 7882509976
Address: Kapelstraat 36, 4735 AX Zegge, Netherlands
Company Registration Number: 97206644, sole proprietorship

Customer Support Times:
Monday to Friday: 09:00–17:00 UK time
Saturday to Sunday: 10:00–16:00
Average response time: within 24 hours on business days